Problem with panorama

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

Problem with panorama

L4 Transporter

Hi,

The problem is that every so often when we try to compile the VMware panorama it restarts and we lose the changes.

what could you do to solve the problem?

 

Version panorama: 9.0.9

Version of palo alto: 9.0.9-h1

 

Kind regards

8 REPLIES 8

L7 Applicator

Hi @BigPalo 

What are you doing with the panorama prior to the restarts?

hi,

 

We apply the rules or another configuration and we make click in commmit. when make click in commit the panorama is restart and all the new configuration is lost. This is done randomly.

 

Kind regards

@BigPalo sounds strange 😛

Prior to waisting time with troubleshooting I would recommend that you upgrade to the recommended version of PAN-OS 9.0 which is 9.0.13. The list of fixes which were implemented between 9.0.9 and 9.0.13 is almost endless, so the chances are good that this restart no longer happens after the update and if it still does, then troubleshooting this problem will make sense.

Hi,

Update to the 9.0.13 the firewall, the panorama or both.

Kind regards

For the firewalls this would be the recommended version too, but install the upgrade first at least on panorama.

L6 Presenter

Yup and upgrade sounds the best. You can also check the masterd, ms.log and Devsrvr log files for info. For more information about the palo alto logs:

 

 

https://live.paloaltonetworks.com/t5/general-topics/palo-alto-general-logs-and-log-files-that-are-in...

 

 

L4 Transporter

hi,

 

We have update the firewall to version 9.0.13 but we continue the same problem.

 

failed jobs.jpg

 

 

All right, then lets begin with troubleshooting.

Easiest way is to check the last changes since the last working commit. Is there maybe a change that looks "special"? For example a space character in the port attribute of a service object.

Next you continue with checking the devsrv.log file directly after a failed commit.

  • 3470 Views
  • 8 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!