Problem with panorama

[BigPalo]

Hi,

The problem is that every so often when we try to compile the VMware panorama it restarts and we lose the changes.

what could you do to solve the problem?

Version panorama: 9.0.9

Version of palo alto: 9.0.9-h1

Kind regards

[Remo]

Hi @BigPalo 

What are you doing with the panorama prior to the restarts?

[BigPalo]

hi,

We apply the rules or another configuration and we make click in commmit. when make click in commit the panorama is restart and all the new configuration is lost. This is done randomly.

Kind regards

[Remo]

@BigPalo sounds strange 😛

Prior to waisting time with troubleshooting I would recommend that you upgrade to the recommended version of PAN-OS 9.0 which is 9.0.13. The list of fixes which were implemented between 9.0.9 and 9.0.13 is almost endless, so the chances are good that this restart no longer happens after the update and if it still does, then troubleshooting this problem will make sense.

[BigPalo]

Hi,

Update to the 9.0.13 the firewall, the panorama or both.

Kind regards

[Remo]

For the firewalls this would be the recommended version too, but install the upgrade first at least on panorama.

[nikoolayy1]

Yup and upgrade sounds the best. You can also check the masterd, ms.log and Devsrvr log files for info. For more information about the palo alto logs:

https://live.paloaltonetworks.com/t5/general-topics/palo-alto-general-logs-and-log-files-that-are-in...

[BigPalo]

hi,

We have update the firewall to version 9.0.13 but we continue the same problem.

[Remo]

All right, then lets begin with troubleshooting.

Easiest way is to check the last changes since the last working commit. Is there maybe a change that looks "special"? For example a space character in the port attribute of a service object.

Next you continue with checking the devsrv.log file directly after a failed commit.