05-10-2023 04:50 PM
Hello everyone,
Today one of our clients informed us that at a certain time of the day, users connected to the Globalprotect Prisma Access vpn began to suffer random disconnections.
The service is Prisma Panorama Managed, we began to discard the system logs and the service route from on-premises to the cloud services, without finding logs of disconnection or restart of the ipsec tunnel.
The only traceable thing about the review was to show a peak consumption of licenses for today.
According to the above I have 2 queries
First, it is possible that at that specific time the cloud service had some downtime or maintenance window (how can I verify this?)
Second, when the license limit is reached, does Prisma access allow you to continue associating/connecting users via gp? or start to revoke and/or reuse licenses?
The problem was fixed without intervention when the load of connected users dropped.
please your help thanks in advance.
Prisma Access #prisma
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