09-05-2025 06:29 AM
Has anybody come across or developed a triaging (L1/L2) process to eliminate endpoint issues before submitting Prisma SASE (PA and Prism SDWAN) to support?. It is important for customers, provisioned with Prisma SASE to be efficient and effective before submitting ticket to MSSP. This document may be of great value to PA customers. Thank you
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