02-09-2023 04:43 AM
I have a PA 3410 which has an Advanced Threat Prevention licence but when I highlight Antivirus/Anti-spyware/Vulnerability Protection there is a message in red at the bottom of the screen saying "Threat Prevention License is required for antivirus, anti-spyware, and vulnerability protection to function". My current Advanced Threat Prevention license expires in 2025. Any help on what might be causing this will be greatly appreciated.
02-11-2023 01:06 PM
Hi @LovejoyNheta ,
Check if there aresome old expired certificates and remove them as described in this link - https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CldmCAC
You can try to delete the threat protection license and fetch it again - delete as explained in the link above and after that execute
> request license fetch
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