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Hi Doris Thank you for your replies.... We understand the processes Brightcloud uses, but still we cannot afford the time\manpower to build their database for them. I Think it would have been valid if all Categorization engines was having the same major issues then yes... we have no other choice, but there are better engines out there and if Brightcloud is going to continue to be a sub-standard engine then it will most definitely have a negative impact on Palo Alto sales. At this we have halted all Palo Alto Sales as we simply cannot handle the extra work created by the Bright Cloud engine.... Don't get me wrong here... Palo Alto is a GREAT product, It simply need to focus on fixing the URL categorization engine. Enjoy!
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Hi Guys and Gals I see there is already multiple threads about mis-classification on URL categories! I am now pleading with Palo Alto to address this issue with BrightCloud! To reduce the none business related websites we started blocking the "society" category..... Now we are being flooded with incidents where busines related sites are being blocked..... Sites like BMW.co.za is classified as society but bmw.com is correctly classified!!! Same goes for all other motor vehicle related sites!!! How can they mis this? It seems that if Brightcloud uses the society category as default?? We have been getting arount the problem by adding sites to the allow list and creating custom categories, but this is becoming an administrative hell. We have also reported each URL with Brightcloud, but with amount of url's that we sending we are at the point where Brightcloud will need to put us on their payroll!! - hehehe Please advise if someone has the same problem and if Brightcloud will address the problem?
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Hi Marct I can confirm that Dynamic URL Filtering is not ticked and I have ensured that my management IP has full internet access. Not using any proxies! Problem still exists....... Thanx for the assistance anyway
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