BrightCloud missing the Plot!

[u7285]

Hi Guys and Gals

I see there is already multiple threads about mis-classification on URL categories! I am now pleading with Palo Alto to address this issue with BrightCloud!

To reduce the none business related websites we started blocking the "society" category.....  Now we are being flooded with incidents where busines related sites are being blocked.....  Sites like BMW.co.za is classified as society but bmw.com is correctly classified!!! Same goes for all other motor vehicle related sites!!! How can they mis this? It seems that if Brightcloud uses the society category as default??

We have been getting arount the problem by adding sites to the allow list and creating custom categories, but this is becoming an administrative hell. We have also reported each URL with Brightcloud, but with amount of url's that we sending we are at the point where Brightcloud will need to put us on their payroll!! - hehehe

Please advise if someone has the same problem and if Brightcloud will address the problem?

[u7285]

I agree with Laforgepaul. Just make sure your corporate policies are in place and that they are enforced. Otherwise your users will still run riot and you will not be able to take action against them.

Why is Palo Alto so quite regarding the subject?

[dyang]

I'm right here, guys; never far away.    Just wanted others to offer their own experiences, regardless of what they may be, as real-life deployments are far more valuable than any examples I can give. 

As I mentioned in a previous post, should there be quality issues with the BrightCloud database, please open a ticket with our Support team so that we can engage appropriately with BrightCloud. 

Thanks,

Doris

[migration]

We have similar issue, instead of "society" site we’re getting legit websites categorized as “adult and pornography”, we have submitted several request to Bright Cloud for re-categorization so far nothing has changed, I do miss Websense...

[dyang]

acary,

Could you message me with the URLs in question?  I'd like to look into this with BrightCloud.

Thanks,

Doris

[u7285]

Hi Doris

I trust you doing well?

Here is a good example why Brightcloud is missing the plot.......

UmeNow vows to kill Facebook, dismisses Google+

http://www.zdnet.com/blog/facebook/umenow-vows-to-kill-facebook-dismisses-google-/3209?tag=mantle_sk...

UmeNow.com is classified as "society" on Brightcloud, A well know Social Networking site miss-classified.....

Do I need to say more

Regards

Kobus