Hey, guys, one of my customer have an issue regarding the Source user let me explain in detail. There is one user having four outlook account in three of them the internet working properly but in one account he selects in outlook and checks the internet connectivity gone and in the logs the Traffic going through a cleanup rule which is the last policy any-any deny which comes before intra inter policy. In the Traffic logs, the source user is not displaying. After the customer run the command gpupdate /force command on the windows command prompt. the user is able to access the internet for some time and then the issue is the same So the user is able to access the internet sometimes and sometimes not. when the user is able to access the internet I checked see the source user name and going through the User base security policy rule. I created an IP base rule but the customer was not satisfied with that solution. so what should I check in Palo alto? or there is an authentication problem but the user is able to access from three different outlook id but not by one.
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