[AWS] EC2 Serial console is supported on PAN-OS 9.0.3.xfs?

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[AWS] EC2 Serial console is supported on PAN-OS 9.0.3.xfs?

L0 Member

I need to access the firewall via EC2 Serial console. My PAN-OS is AWS Marketplace Palo Alto (with license bundled) version 9.0.3.xfs VM with Nitro supported instance type M5.

I have tried to access the EC2 Serial console with browser client but all I'm getting is black screen. I can't interact with this screen at all (tried pressing enter, spacebar, escape and etc.).

I want to know if anyone else experienced this and how to fix this issue. I need this EC2 serial access asap. I cannot access via web interface and ssh interface at all.

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