About rsriramoju

Hi Jprovine, Generally if a user puts his PC in sleep mode while being connected to Global Protect, based on the inactivity timeout that user will be kept logged on. As of now the minimum timeout is 120mins. - It is suggested that upon GP usage, the user should Disconnect from the Client and then put PC in Sleep mode. Also please check the below Document https://live.paloaltonetworks.com/docs/DOC-2811 -regards Rajiv ... View more

Hi Aron, I dont think we can provide data on the classification history or how classification happens on the back-end. If a  website was mis-categorized  and the best way to find out is look at what other vendors say about it. You can go to www.virustotal.com and find out what vendors like Kaspersky. Fortinet , BitDefender etc say about the website. If a majority of vendors classify the website as benign but PAN-DB does not , that means we mis-categorized it. At that point you could submit a request. How to Submit a Mis-Categorized URL for PAN-DB -regards Rajiv ... View more

Hi Aron, Are you using Bright cloud or Pan db for URL categorization? ou can manually verify the  category of any URL by entering it on the following web page: http://www.brightcloud.com/tools/url-ip-lookup.php https://urlfiltering.paloaltonetworks.com/testasite.aspx If you do not agree with the  categorization of an individual URL/website you can submit a recategorization request on this page: http://brightcloud.com/support/changerequest.php You can also clear the Url cache using below command >clear url-cache url www.xyz.com Also please check the below document for your reference. https://live.paloaltonetworks.com/docs/DOC-2227 -regards Rajiv ... View more