Current method for requesting Application updates?


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L0 Member

Current method for requesting Application updates?

Hi there,

   So far, I haven't been able to find the correct method to submit packet captures to Palo Alto Networks for unknown applications. In my case, I'd like to post some captures for updates to the Bloomberg Professional software, but the email address for pro services doesn't accept inbound email from my address.

Any pointers?

Thanks all,


Tags (1)
L3 Networker

Hello Elvis,

You can open a case with Support to submit the captures for the application to be updated.



L4 Transporter

You can use this link

They will contact You and ask for pcap.

It could take few months (like in my case) - but it really working :smileywink:

So better use a support case.



L0 Member

Thank you,


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