So far, I haven't been able to find the correct method to submit packet captures to Palo Alto Networks for unknown applications. In my case, I'd like to post some captures for updates to the Bloomberg Professional software, but the email address for pro services doesn't accept inbound email from my address.
You can use this link http://researchcenter.paloaltonetworks.com/submit-an-application/
They will contact You and ask for pcap.
It could take few months (like in my case) - but it really working
So better use a support case.
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