Current method for requesting Application updates?

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Current method for requesting Application updates?

L0 Member

Hi there,

   So far, I haven't been able to find the correct method to submit packet captures to Palo Alto Networks for unknown applications. In my case, I'd like to post some captures for updates to the Bloomberg Professional software, but the email address for pro services doesn't accept inbound email from my address.

Any pointers?

Thanks all,

Elvis

3 REPLIES 3

L3 Networker

Hello Elvis,

You can open a case with Support to submit the captures for the application to be updated.

Regards,

tasonibare

L4 Transporter

You can use this link http://researchcenter.paloaltonetworks.com/submit-an-application/

They will contact You and ask for pcap.

It could take few months (like in my case) - but it really working Smiley Wink

So better use a support case.

Regards

Slawek

Thank you,

E

  • 2632 Views
  • 3 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!