We are trying to determine if it is possible to have end-users submit URL Re-categorization Requests directly from a custom response page.
As of right now, we have a custom response page provides a link to "http://urlfiltering.paloaltonetworks.com/ChangeASite.aspx" When clicked, the page redirects to TestASite.aspx. The user must first do a URL look up and can then make the request for category change.
Unfortunately for us, we previously had a FortiGate that would pre-fill the URL Category Change Request form and all users had to do was enter their email address and choose the category they believed was the correct one. I think most of you know that once it's easy for your users to do a task, they don't like it when things change and add extra work for them.
We're using a PA-3020 running software v5.0.4.
Just keep in mind that always the breach is the user. Then just imagine number of re-categorisation received by palo :-)
Maybe good solution could be to provide user an internal service for re categorize URL, internal validation then submit to palo.
Make sense ?
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