Elevate Digital Experience with Enhanced End User Coaching and ADEM Self-Serve

[SLele]

In the modern digital workplace, the ability to communicate access experience issues to end users is just as important as the ability to detect them. Palo Alto Networks is excited to introduce End User Coaching and enriched Autonomous Digital Experience Management (ADEM) Self-Serve capabilities that empower IT teams to deliver access experience-related notifications to the end-users with their organization’s branding to build trust for their users, customized messages, and language localization. This crucial transformation establishes a seamless, unified notification ecosystem across the entire Palo Alto Networks Security portfolio to deliver a consistent and robust experience for every user. 

Admins can now customize and localize the end-user notifications

Fig 1. Access the Experience End-User Notification Message template on SCM 

The new End User Coaching now empowers admins with full autonomy to configure customizable access experience-related end-user notification messages [Fig. 1]. Admins can now draft specific messages exactly as they want to inform and guide the users. To ensure these notifications resonate with every end-user, these custom messages can be localized across 18 different languages. This way, users receive proactive notifications in their device’s default language, improving self-sufficiency and reducing helpdesk friction for issue resolution.

Admins can now build trust using Brand Profiles 

Fig 2. Brand Profile Configuration on SCM 

With the introduction of Brand Profiles, admins can now fully align the visual identity of every access experience end-user notification with their organization’s corporate standards. This new customization layer includes: 

• Company Name: Define exactly how your organization is identified within the notification. 
• Corporate Logo: Upload a brand mark to appear prominently on the notifications. ● Theme Color: Select a primary brand color to be applied to the accents of notifications. 

Personalizing these elements [Fig. 2] allows admins to establish every notification as an official communication, reinforcing trust and clarity for the end user.

Admins can reliably deliver access experience-related end-user notifications 

Fig 3. Access Experience end-user notification pop-up (Toast) 

The end-user access experience notifications can be delivered as Toasts [Fig. 3] and Modals. Toasts provide a non-intrusive experience that appears briefly and automatically dismisses after 30 seconds. This ensures users are kept informed of the access experience without disrupting their active workflows. For scenarios requiring higher urgency, admins also have the flexibility to utilize intrusive Modal notifications with the ability to provide users a way to request exemptions for certain workflows.

Fig 4. Access Experience Application 

End-users can instantly navigate to the Access Experience application [Fig. 4] to have full visibility into their delivery chain from device to application. They can see key metrics and active notifications for Device, Wifi, Internet, and Application segments. 

With a comprehensive Notification History, users can easily view a record of all delivered notifications, with the history retained for up to 30 days, so that they can revisit any past notifications and performance insights at their convenience. 

Proactively manage end-users’ access experience with End User Coaching and ADEM Self-Serve 

These key enrichments of End-User Coaching with ADEM Self-Serve keep end-users informed, enabling them to remediate issues themselves rather than reaching out to the IT helpdesk. It also empowers IT teams to build greater user trust and consistently deliver a superior digital experience for every single end user. 

Read the ADEM Tech Docs to know more about End User Coaching and enriched Self-Serve capabilities

[SLele]

In the modern digital workplace, the ability to communicate access experience issues to end users is just as important as the ability to detect them. Palo Alto Networks is excited to introduce End User Coaching and enriched Autonomous Digital Experience Management (ADEM) Self-Serve capabilities that empower IT teams to deliver access experience-related notifications to the end-users with their organization’s branding to build trust for their users, customized messages, and language localization. This crucial transformation establishes a seamless, unified notification ecosystem across the entire Palo Alto Networks Security portfolio to deliver a consistent and robust experience for every user. 

Admins can now customize and localize the end-user notifications

Fig 1. Access the Experience End-User Notification Message template on SCM 

The new End User Coaching now empowers admins with full autonomy to configure customizable access experience-related end-user notification messages [Fig. 1]. Admins can now draft specific messages exactly as they want to inform and guide the users. To ensure these notifications resonate with every end-user, these custom messages can be localized across 18 different languages. This way, users receive proactive notifications in their device’s default language, improving self-sufficiency and reducing helpdesk friction for issue resolution.

Admins can now build trust using Brand Profiles 

Fig 2. Brand Profile Configuration on SCM 

With the introduction of Brand Profiles, admins can now fully align the visual identity of every access experience end-user notification with their organization’s corporate standards. This new customization layer includes: 

• Company Name: Define exactly how your organization is identified within the notification. 
• Corporate Logo: Upload a brand mark to appear prominently on the notifications. ● Theme Color: Select a primary brand color to be applied to the accents of notifications. 

Personalizing these elements [Fig. 2] allows admins to establish every notification as an official communication, reinforcing trust and clarity for the end user.

Admins can reliably deliver access experience-related end-user notifications 

Fig 3. Access Experience end-user notification pop-up (Toast) 

The end-user access experience notifications can be delivered as Toasts [Fig. 3] and Modals. Toasts provide a non-intrusive experience that appears briefly and automatically dismisses after 30 seconds. This ensures users are kept informed of the access experience without disrupting their active workflows. For scenarios requiring higher urgency, admins also have the flexibility to utilize intrusive Modal notifications with the ability to provide users a way to request exemptions for certain workflows.

Fig 4. Access Experience Application 

End-users can instantly navigate to the Access Experience application [Fig. 4] to have full visibility into their delivery chain from device to application. They can see key metrics and active notifications for Device, Wifi, Internet, and Application segments. 

With a comprehensive Notification History, users can easily view a record of all delivered notifications, with the history retained for up to 30 days, so that they can revisit any past notifications and performance insights at their convenience. 

Proactively manage end-users’ access experience with End User Coaching and ADEM Self-Serve 

These key enrichments of End-User Coaching with ADEM Self-Serve keep end-users informed, enabling them to remediate issues themselves rather than reaching out to the IT helpdesk. It also empowers IT teams to build greater user trust and consistently deliver a superior digital experience for every single end user. 

Read the ADEM Tech Docs to know more about End User Coaching and enriched Self-Serve capabilities