Discover essential tips for managing your Palo Alto Networks assets, accounts, and support needs in this three-part Fuel Workshop video series. These sessions, led by experienced Palo Alto Networks professionals, dive into best practices for maximizing efficiency and addressing common customer challenges.
Fuel Workshop Video 1: Customer Support Portal Overview
In this video, Senior Customer Service Representative Tomoko Shiroishi and Expert Customer Service Representative Daniel Loh walk you through the Customer Support Portal (CSP). From account setup to enabling two-factor authentication, they cover everything you need to know to access and navigate CSP effectively.
Fuel Workshop Video 2: License Management
Daniel Loh provides valuable insights into handling licenses, including transferring them between devices, managing license approvals, and understanding spare device licensing. This video is ideal for professionals seeking to streamline their license management tasks.
Fuel Workshop Video 3: RMA Best Practices
Noorul Bargana Begum, Manager of Customer Service Representatives, shares comprehensive guidance on the Returned Merchandise Authorization (RMA) process, covering each RMA type and the specific return requirements by country.
