Palo Alto Networks named a Leader in Incident Response Services

[JayGolf]

Written By: Sam Rubin 

Palo Alto Networks has been named a Leader in the 2025 IDC MarketScape for Worldwide Incident Response Services.

Global organizations face increasingly intense cyberattacks that cause millions, or even billions, of dollars in disruption costs. Our 2025 Unit 42 Global Incident Response Report found that 86% of Unit 42 Incident Response investigations involved business disruption. These attacks are not just a financial concern but can also pose significant risks to business continuity, reputation and legal standing.

Attackers are beginning to weaponize AI throughout the entire attack chain, from reconnaissance to initial access and discovery. This allows them to operate with increasing speed and scale their operations to target more organizations, more effectively. 

To address these evolving threats, organizations need a strong, global incident response partner who can help them proactively prepare for, quickly respond to, and fully recover from security incidents. 

Threat-Informed Response Fueled by AI and Automation 

Unit 42 is grounded in a threat-informed, tech-driven, transformation-focused methodology to help you stay ahead of adversaries. 

Our unique approach:

• Extensive Telemetry – We leverage threat data from over 70,000 active customers, providing deep visibility into attacks as they unfold. This foundation of data allows our team to accelerate investigations and identify the full scope of an incident.

• Actionable Threat Intelligence – Our team tracks over 200 threat groups and maintains more than 150  global intel sharing partnerships. This gives us the ability to contextualize incidents within the broader threat landscape and identify the specific threat actor, as well as their tactics, techniques and procedures (TTPs).

• Technology-Driven Automation – We use advanced AI and automation to enhance our investigations and response actions. This tech-driven approach accelerates investigations, containment and threat actor eviction, helping minimize the impact of an attack.

As noted by IDC Research Vice President Craig Robinson: 

“The firm's ability to contextualize incidents within the broader threat landscape adds significant value for clients seeking to understand not just what happened but why and how to prevent recurrence.” 

Tight Integration with Palo Alto Networks Platforms 

Unit 42's deep integration with Palo Alto Networks platforms, especially Cortex®, enables faster containment and more effective remediation. IDC’s Craig Robinson notes that the integration “allows Palo Alto Networks to leverage telemetry and analytics from across the client’s environment, enabling faster detection, deeper investigation and more precise containment. Their use of automation and AI-driven analytics enhances the speed and accuracy of response, reducing dwell time and limiting the impact of attacks.”

Combining intelligence, technology and operational response, Unit 42 can shorten investigation time, reduce exposure, and improve outcomes, ultimately delivering efficiency gains across incident response workflows to stop attacks and accelerate recovery.

Outcomes That Drive Resilience and Transformation, Not Just Recovery

Unit 42 goes beyond incident recovery. Our ultimate goal is to help organizations emerge stronger and more resilient. Following an incident, we provide post-incident reviews mapped to frameworks like MITRE ATT&CK® and NIST, identifying security gaps and providing actionable recommendations to harden defenses. 

As the IDC MarketScape highlights: 

"Palo Alto Networks is focused not only on helping clients recover from cyber incidents but also on enabling them to emerge stronger and more resilient."

"At the heart of Palo Alto Networks' IR offering is a robust, globally coordinated team of experts who bring deep technical expertise and real-world experience to every engagement. Their services are designed to address the full spectrum of incident response needs, from initial triage and containment to forensic investigation, remediation, and post-incident transformation. Palo Alto Networks' approach is grounded in a clear understanding of the challenges organizations face during a breach – namely, the need for speed, clarity, and confidence in decision-making under pressure."

To learn more, download a complimentary excerpt copy of the report. 

Visit our Unit 42 website to discover how we can empower your organization with comprehensive cybersecurity solutions.