2-Factor Authentication

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2-Factor Authentication

L3 Networker



Can we change  authetication options while logging in to cortex xdr?

While logging in first time on cortex XDR we selected google authenticator but mistakenly google authenticator app got deleted from phone  and after re-installing it is unable to retrieve the XDR authentication.

And we are unable to change the authentication option as well now . 



Can you please help how can we change authentication option?


L3 Networker

Hi @Shashanksinha,


Thank you for posting in the live community.


I would advise you open a TAC case with category "Admin". They should be able to assist you with your current situation. 

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