05-05-2020 01:27 PM
I installed the 7.1 agent on Windows 10 1909, but I ran into issues with sysprep so I'm trying to uninstall it. I'm getting the message that it can't be uninstalled unless I disable Anti-Tamper protection. I was able to disable it with cytool protect disable, but I've never run into this message with Traps. Is it normal to need to disable anti-tamper to uninstall Cortex?
05-12-2020 12:54 PM
I noticed that on the new version. Unless you disable the anti-tamper, you can't uninstall it.
The only solution I found was to use Traps Cleaner which works on Cortex too. You can get it from support if you don't have it already.
05-13-2020 07:12 AM
Hi @Maxstr -
Quick question - how are you doing the uninstall?
a.) Add remove programs (with the password)
b.) From the tenant console
c.) Command line / script
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