Anti-tamper protection preventing uninstall

Reply
Highlighted
L3 Networker

Anti-tamper protection preventing uninstall

I installed the 7.1 agent on Windows 10 1909, but I ran into issues with sysprep so I'm trying to uninstall it. I'm getting the message that it can't be uninstalled unless I disable Anti-Tamper protection. I was able to disable it with cytool protect disable, but I've never run into this message with Traps. Is it normal to need to disable anti-tamper to uninstall Cortex? 

Highlighted
L1 Bithead

I noticed that on the new version. Unless you disable the anti-tamper, you can't uninstall it.

The only solution I found was to use Traps Cleaner which works on Cortex too. You can get it from support if you don't have it already.

Highlighted
L4 Transporter

Hi @Maxstr -

 

Quick question - how are you doing the uninstall?

 

a.) Add remove programs (with the password)

b.) From the tenant console 

c.) Command line / script


David Falcon 
MDR Systems Engineer, Cortex
Palo AltoNetworks® 
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!

The Live Community thanks you for your participation!