Anti-tamper protection preventing uninstall

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Anti-tamper protection preventing uninstall

L3 Networker

I installed the 7.1 agent on Windows 10 1909, but I ran into issues with sysprep so I'm trying to uninstall it. I'm getting the message that it can't be uninstalled unless I disable Anti-Tamper protection. I was able to disable it with cytool protect disable, but I've never run into this message with Traps. Is it normal to need to disable anti-tamper to uninstall Cortex? 


L1 Bithead

I noticed that on the new version. Unless you disable the anti-tamper, you can't uninstall it.

The only solution I found was to use Traps Cleaner which works on Cortex too. You can get it from support if you don't have it already.

L4 Transporter

Hi @Maxstr -


Quick question - how are you doing the uninstall?


a.) Add remove programs (with the password)

b.) From the tenant console 

c.) Command line / script

David Falcon 
Senior Solutions Architect, Cortex
Palo Alto Networks® 
  • 2 replies
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