Apples Software Update gets blocked by Cortex XDR

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Apples Software Update gets blocked by Cortex XDR

L1 Bithead

Hello Palo Community,


does anybody know why the Apple SoftwareUpdate.exe got blocked by Cortex XDR  today

Or has someone else also encountered this Problem?


In the Community section of VirusTotal I discoverd a comment that Palo Alto apperently changed the status at one point, yet i have some triggers with this software that came in today.


Thank you in advance,




Accepted Solutions

L5 Sessionator

Hi @ReisingerM and @AZelle thank you for confirming. The issue has been resolved now. 


@MartinPfeil I understand the problems you faced and added the files to the global Allow List as a tactical measure. I'd suggest you can remove them now from the Allow List to prevent it from expanding with time and make it difficult to manage. Allow Lists and Block Lists are short-term measures and should ideally be avoided as a long-term solution. 

View solution in original post


L1 Bithead



yes, I can confirm. This happend yesterday on several hundred machines. But not only SoftwareUpdater.exe was affected, some other obviously clean tools, also.

The verdicts were already changed to benign yesterday in the evening.

Strange behavior which makes me a little nervous. Could happen to critical programs, too.



L5 Sessionator

Hi @ReisingerM and @AZelle this might be due to a potential issue with Wildfire verdicts within the last 24 hrs, which have been re-analyzed and re-categorized appropriately. Can you cross-check and validate if most of those alert types are Detection (Post Detected) or Prevention (Post Detected)?


Hello @bbarmanroy indeed all alerts concerning this problem are Detection (Post Detected).

L1 Bithead

Hi @bbarmanroy, yes it has been all Post Detected.



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