Applications hanging on terminal server since Cortex XDR Pro rollout

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Please sign in to see details of an important advisory in our Customer Advisories area.

Applications hanging on terminal server since Cortex XDR Pro rollout

L4 Transporter

Hello dear community, 


what is your expirience with slow applications when printing, saving documents (not responding) on a terminal server?

Yes, there are over 30 users on it and it was a bit slow before cortex xdr pro rollout. But now it is terrible slow where users use java applications. 


Please let me know what can be done in this scenario. I have deactivated the java section in the exploit profile. 








L5 Sessionator

HI @RFeyertag ,


Please raise a support case with our teams and help them with log files for examination. It would be great, if you can enable java and all profiles and modules as usual and enable debug level logs on the agent. Once done, try reproducing the issue, retrieve TSF and set logs back to 6


Enable debug level logs by running command on the agent:

cytool log set_level 7 all

Hello @neelrohit,


what kind of impact will be there, when we activate the higher log level?





Hi @RFeyertag ,


Debug level logs write more data for XDR logs to the disk to collect logs in detail for engineering investigate. Hence as stated in the previous answer to revert it back to 6 after TSF retrieval.

  • 3 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!