Backup software performance

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Backup software performance

L2 Linker

One of our VMs seems to have its performance really impacted when backups run on a file server.  I do not readily see guidance for suggestions on how I might adjust Cortex XDR Prevent's settings to improve things since there is a fair amount of data being read by the backup software.  As usual the backup vendor's silly guidance is to not run AV on the server if you have performance issues. 8-(


L4 Transporter

Hi @EddieRowe


Have you had the opportunity to work with our Support engineers to gather evidence that the Cortex XDR agent is truly impacting your backup software's performance? I would highly suggest doing so to avoid disabling protection where it is likely needed most. They can be reached at

Visit our Cortex XDR Customer Corner on Live Community to access resources for your product journey, engage in discussions with community members and subject matter experts, and register for upcoming events!

*Cortex XDR Customer Corner:

Join our Cortex XDR Office Hours to receive live guidance and training from our Customer Success Architects.

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