Cannot Install XDR Agent Because ./setup.sh Permission Failed

[made.aditya]

I tried to install XDR Agent on my Redhat VM. After I changed my installer file permission and run the script, it said ./setup.sh: Permission denied.

i already checked my file permission and theres nothing wrong with it.Is there someone have the same issue or it just me. i appreciate your answer

[neelrohit]

Hi @made.aditya ,

Thank you for writing to live community!

I am assuming you are using the latest agent version for installation and are following the steps as mentioned in the guide.

1. When you download the package from the cloud server it is a tar zip file and you need to untar it first(command below):

tar -xvf ./<packagename>.tar.gz

2. After that you need to create a folder in /etc directory by the name "panw" and copy the cortex.conf configuration file for the same

mkdir /etc/panw
cp cortex.conf /etc/panw

3. Once done, then convert the shell installer to executable format by using chmod command

chmod +x ./cortex-7-x-x.sh

4. Once done, then run the executable for installation

sudo ./cortex-7-x-x.sh

Please follow the guide for installation to validate you are performing it correctly. You might need root priviledges to perform the install.  

Link here : Install Cortex XDR agent for Linux 

If all of the above are performed, maybe you can try downloading another package and performing the same. If none of the above works, then please log a case with our support team.

Hope this helps!

Please mark the response as "Accept as Solution" if it helps.

Regards

[made.aditya]

Yea i'm using the latest agent version and already followed the guide but i still got the same problem, maybe i'll try to open case to support team. Thanks for your suggestion.