Cannot remove/install xdr agent

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Cannot remove/install xdr agent

L0 Member

 

Hi everybody !

I would like to find out how to download the XdrAgentCleaner.exe to remove cleanely old xdr cortex agent ? 
We have several computers on which we cannot uninstall the old agent, you will find the message attached.

 

I have already follow these steps without success :

https://docs.paloaltonetworks.com/cortex/cortex-xdr/7-4/cortex-xdr-agent-admin/cortex-xdr-agent-for-...

 

Thanks

1 REPLY 1

L4 Transporter

Hi Systemsi, 

I recommend to boot windows in safe mode (pressing f8) and use the agent cleaner software. 

To install the new agents you need to create the agent package from the Cortex xdr console in your tennant, you choose operating system, agent version (recommended always to use the last release), copy the package to your endpoint and install it. 

 

References to install 

https://docs.paloaltonetworks.com/cortex/cortex-xdr/7-4/cortex-xdr-agent-admin/cortex-xdr-agent-for-...

 

KR,
Luis

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