Cannot upgrade The Cortex XDR from 7.2.1 to 8.1.0.41560

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Cannot upgrade The Cortex XDR from 7.2.1 to 8.1.0.41560

L0 Member

Cannot upgrade The Cortex XDR fr

HusainAlNahham_0-1690871030493.png

HusainAlNahham_1-1690871042577.png

 

 

om 7.2.1 to 8.1.0.41560

1 REPLY 1

L4 Transporter

Hi @HusainAlNahham 

 

Thank you for writing to live community!

 

Based on the screenshot it seems you are running/executing new installer package with older XDR agent being installed and Anti-Tampering is enabled therefore you are getting the error as in second screenshot "Anti-Tampering is enabled. Please disable Anti-Tampering". 

If you are admin managing the Cortex XDR then you might be having uninstall password, if not you may request Cortex Admin to provide you token and using that with the following cytool command (echo uninstallpassword|"%programfiles%\palo alto networks\traps\cytool" protect disable) you may disable the tampering and then proceed with installation. 

 

Otherwise you may upgrade from the UI from the All Endpoints page. 

PiyushKohli_0-1690872763712.png

 

Ref: https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/8.0/Cortex-XDR-Agent-Administrator-Guide/Cytoo...

 

Hope this helps!

Please mark the response as "Accept as Solution" if it answers your query.

 

 

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