Cortex XDR 3.2 Tenant and License questions

[Balaraju]

Few questions . Thanks in advance

1) We have Cortex Prevent 3.2 , so if we move to Pro from Prevent , do we have to use a different agent ? We are using agent version 7.6.1 . Any other thing we need to worry about or make note about in this context ? We have brokers also , so is there any document or link which tells what is best way to move to Pro from Prevent ?

2) During install we choose UK as our tenant location , so if we need to move to EU then what considerations and steps we need to be aware of and how this move can be made with less issues ?

Thanks in advance

[afurze]

Hi Balaraju.  You do not need to install a different agent, broker, etc. to transition from Prevent to Pro per Endpoint.  When the new license is applied to your tenant, you will have the option to enable Pro endpoint capabilities under the Agent Settings profile.  As for moving tenant location, I recommend you reach out to your account team to discuss this.

[bbarmanroy · Accepted solution]

Hi @Balaraju while you're engaging with your account SE to discuss specifics on your 2nd question, I'll summarize some salient points:

1. Yes, this is possible. Your SE can help you create a new tenant in the EU region.

2. Update your firewall profiles to allow traffic to EU tenant (https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-pro-admin/get-started-with-cortex-xdr...).

3. You will need to migrate your agents from UK to EU tenant (https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-pro-admin/endpoint-security/manage-co....

4. You will likely lose all existing data in your current tenant as that might not be migrated due to restrictions.

5. Your old tenant will be terminated upon completion of migration of endpoints.

[JayGolf]

Hi @Balaraju please provide more info regarding your issue.