- Access exclusive content
- Connect with peers
- Share your expertise
- Find support resources
06-02-2022 02:17 AM
Few questions . Thanks in advance
1) We have Cortex Prevent 3.2 , so if we move to Pro from Prevent , do we have to use a different agent ? We are using agent version 7.6.1 . Any other thing we need to worry about or make note about in this context ? We have brokers also , so is there any document or link which tells what is best way to move to Pro from Prevent ?
2) During install we choose UK as our tenant location , so if we need to move to EU then what considerations and steps we need to be aware of and how this move can be made with less issues ?
Thanks in advance
06-02-2022 06:18 PM
Hi @Balaraju while you're engaging with your account SE to discuss specifics on your 2nd question, I'll summarize some salient points:
1. Yes, this is possible. Your SE can help you create a new tenant in the EU region.
2. Update your firewall profiles to allow traffic to EU tenant (https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-pro-admin/get-started-with-cortex-xdr...).
3. You will need to migrate your agents from UK to EU tenant (https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-pro-admin/endpoint-security/manage-co....
4. You will likely lose all existing data in your current tenant as that might not be migrated due to restrictions.
5. Your old tenant will be terminated upon completion of migration of endpoints.
06-02-2022 07:23 AM
Hi Balaraju. You do not need to install a different agent, broker, etc. to transition from Prevent to Pro per Endpoint. When the new license is applied to your tenant, you will have the option to enable Pro endpoint capabilities under the Agent Settings profile. As for moving tenant location, I recommend you reach out to your account team to discuss this.
06-02-2022 06:18 PM
Hi @Balaraju while you're engaging with your account SE to discuss specifics on your 2nd question, I'll summarize some salient points:
1. Yes, this is possible. Your SE can help you create a new tenant in the EU region.
2. Update your firewall profiles to allow traffic to EU tenant (https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-pro-admin/get-started-with-cortex-xdr...).
3. You will need to migrate your agents from UK to EU tenant (https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-pro-admin/endpoint-security/manage-co....
4. You will likely lose all existing data in your current tenant as that might not be migrated due to restrictions.
5. Your old tenant will be terminated upon completion of migration of endpoints.
06-07-2022 07:40 AM - edited 06-07-2022 07:41 AM
Hi @Balaraju please provide more info regarding your issue.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!