Cortex XDR agent error 307

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Cortex XDR agent error 307

L2 Linker

Hi all, I have an issue that started popping up with an agent installation - newly installed agents throw out a 307 error. the package is present on the xdr management console, and we are beneath the license limit. 

What can be the issue here?


L4 Transporter

Hi @Daniel_Itenberg, thank you for writing to Live Community.

I was able to find this knowledge base article that suggests the resolution for this would be to make sure the Traps.pkg and Config.xml are located in the same directory.

If that advice does not help I highly suggest opening a support ticket through our customer support portal so that one of our support engineers can take a look at your particular issue.

Hope this helps!

Visit our Cortex XDR Customer Corner on Live Community to access resources for your product journey, engage in discussions with community members and subject matter experts, and register for upcoming events: Cortex XDR Customer Corner

L0 Member

Is there a resolution for this.

  • 2 replies
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