05-15-2025 03:52 AM - edited 05-15-2025 03:55 AM
Greetings,
when trying to create a Support File via Agent-GUI or CMD on a Windows Client, the Operation either crashes the Agent-Service (GUI) or Outputs the Error shown in attached Screenshot.
- Disk-Space on Client is >100GB
- Connection to Cortex-Server is established
- Re-Installing the Agent did not fix the Problem
Besides this, the reason we are trying to generate the Support File is a result of strange behaviour regarding the Agent on this Client.
Once a specific App is Executed on this Client, CPU/Memory-Consumption for the Agent-Process goes up, but there is no Indication whatsoever that the Agent is scanning or detecting a Thread/Malicous Behaviour.
The System basically just stops working altogether and can only be revived via Hard-Reset.
Could these two Observations be Linked?
Besides this, the Client in Question is working fine and has no indication of faulty Hard- or Software.
Any Hint to what could cause this behaviour is much appreciated.
05-19-2025 10:19 AM
Hello @D.Mueller
Thanks for reaching out on Live community!
This is a break fix issue and needs to be investigated by TAC team. Hence please open a TAC support case.
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