Cortex XDR also impacting opening of files on the shares.

[AsifSid]

Hi Team,

We have been notified that  Cortex is taking up a lot of memory on Desktops and servers, is there any performance tweaks you can make? Cortex XDR also impacting opening of files on the shares,

I need to understand what all things we can check if cortex is impacting the performance of the system where it is running?

Regards

Asif Siddiqui

[gjenkins]

---

@AsifSid wrote:

Hi Team,

We have been notified that  Cortex is taking up a lot of memory on Desktops and servers, is there any performance tweaks you can make? Cortex XDR also impacting opening of files on the shares,

I need to understand what all things we can check if cortex is impacting the performance of the system where it is running?

Regards

Asif Siddiqui

---

Hi @AsifSid ,

You can disable capabilities to retrieve some resources on the system such as LiveTerminal, File Retrieval, and Script Execution.  Disabling is as simple as right-clicking your endpoint, going to "Disable Capabilities," and selecting the features to disable. See the following gif to learn how it is done.

Any further memory-specific performance configurations that can be made on the Cortex XDR agent would occur after analysis of the issue by the Support team. They can be reached at https://support.paloaltonetworks.com/.