Cortex XDR ARM Support still in Private Beta?

[JoaoPGBotelho]

We have a lot of devices with ARM architecture and would like to start testing as soon as it's publicly available.

Any update on the timeline for general availability would be appreciated!

[aspatil · Accepted solution]

Hello @JoaoPGBotelho ,

ARM is still in private beta. You may reach out to your Accounts Team for more information.

If you feel this has answered your query, please let us know by clicking like and  on "mark this as a Solution". Thank you.

[Julien_Pichard]

Hi,

This is completly insane. ARM support is asked since almos 3 years now ! I saw the first topic request about that on 2022 !!

A lot of computers are now in ARM architecture, many other XDR solutions are already compatible ARM such as Sophos, TrendMicro.

What is wrong with palo alto ? Do you really take this topic in consideration ?

I have a lot of CEO customer computers without an antivirus that they pay because they brand new computer are still not compatible !

I'm sorry but that's really a shame.

[JoaoPGBotelho]

Hi,

I completely agree — this situation has become unsustainable. The lack of ARM support after nearly three years of requests is unacceptable, especially considering the growing adoption of ARM-based devices across enterprises.

Other major XDR vendors like MS Defender and SentinelOne have already addressed this gap. It's hard to understand why Palo Alto, a leading cybersecurity company, is still lagging behind on such a critical matter.

This isn't just a technical inconvenience — it's a real risk. We also have high-profile users, including executives, with unprotected systems simply because their new ARM-based machines aren't supported. And yet, the licenses are still being paid.

We urgently need clarity and a concrete timeline. This is long overdue.

[aspatil]

Hello @JoaoPGBotelho @Julien_Pichard ,

As mentioned previously, Please reach out to Accounts Team for more information. Also, you can talk with them and register to private beta.

[Lance]

Good day,

Is there any date for the ARM agent to be released?