Cortex XDR - Ticket system integration or linking options

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Cortex XDR - Ticket system integration or linking options

L0 Member

Hi there,


I am just getting started into what Cortex XDR can do. One item I cannot find a clear answer to so far is how XDR handles alerts forwarding or some API integration between it and, for example, Freshdesk/ServiceNow/Autotask etc.


Is this possible with Cortex XDR?


If you have any links to further reading please point me in the right direction. Thanks.


Kind regards





L4 Transporter

Hi @IREPhil , 

you can forward your notifications to syslog receiver, email, or even slack. Please check the following doc on how to do it


So you need also this doc to configure it:


Additionally you can use API, please check the following doc:


The difference is that you can be more granular/selective via API and might more informative sending the alerts/incidents than just a notification. Depends on your scenario/use case. 

Please if this was helpful feel free to like, rate it or mark it as a solution.



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