07-29-2021 06:18 AM - edited 07-29-2021 06:48 AM
07-29-2021 08:29 AM
Not sure what you mean by down?
We will show the xdr agent status as below.
You can also create a filter from endpoint administration using Last Seen. ex. screenshot below with endpoint status disconnected and last seen 7 Days
07-29-2021 09:01 AM - edited 07-29-2021 09:08 AM
07-29-2021 09:57 AM
This is a little bit tricky, since the agent is disconnected for a long time probably more than 180 or either some issue with agent itself that cause it to be disconnected to the tenant. Once its past 180 days, the endpoint is gone on from the table.
I believe your issue might be that most of these endpoints have older-older 🙂 version possibly 7.1
A possible workaround is looking at agent audit logs then filter Sub-Type = Stop, then from there you can filter XDR Agent Version Contains contains 7.1 . That will give you the list of the agents to start with. Then you can compare the list with connected.
Other option is to use a tool like sccm to check the protection status of the agent. You can submit a support case on this and ask for the registry that you can use.
07-29-2021 11:24 AM
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