Endpoint Connection Lost

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Endpoint Connection Lost

L1 Bithead

Hi all,


Some of our endpoints in our Cortex XDR Console shows  a "Connection Lost" Status but the endpoint is still active.

The cytray shows disabled and no connection. We also checked the control panel and upon checking, The installed Cortex XDR Agent is not available or missing. 

How is it possible that the cortex XDR agent is gone on the control panel even the cytray and Palo Alto Traps is still on the Local folder?

What would be the cause of the problem and is there any solution?


Hoping for your help.

Thank you in advance.



L3 Networker

Hi @EJaspe ,


Thanks for posting to our Live Community board. Can you please log a support ticket with our Customer Support Team to review and assist with your issue?




Silviu-Mihail Dascalu

Hi Silviu,


How to log a ticket to your customer support? May I know their email?


Thank you!

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