Error code:307 on MAC, Cortex Agent 8.2.1

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Error code:307 on MAC, Cortex Agent 8.2.1

L0 Member

I get a "Cortex XDR Policy update failed!" message
Error code: 307

 

This happens on a MAC (updated).

 

I'm also unable to uninstall the agent.

I was able to do it once, then installed it again, and now my tennant's global uninstall password doesn't work.

 

This is kind of a deadlock, and i have 3 more MACs which disconnected from the tennant, despite already being on version 8.2.1.

 

Any suggestions?

 

Thanks.

1 REPLY 1

L4 Transporter

Hi @CFriacas, thanks for using the Live Community.

 

I recommend you to open a TAC Support case, you have more than one case with problems. The technical experts will help you to review the logs and solve the issue.

JM
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