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Low Incident

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Low Incident

R.Abdeen
L0 Member

‎08-27-2026 03:02 AM

We have integrated Cortex XDR with Elastic SIEM. Our SOC process currently creates a ticket for every Cortex XDR incident/case, including Low, Medium, and High severity incidents. Is Palo Alto's recommended best practice to create tickets for all Low severity incidents, or should Low severity alerts/incidents be monitored and correlated before ticket creation? Are there any official recommendations or reference architectures for severity-based incident handling and alert triage?
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