more Content Update version questions

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more Content Update version questions

L2 Linker

I see this discussion has come up before here:   (https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/manually-update-content-version/m-p/4406...

And I don't see yet an answer to FIX the problem or resources indicated as to what to look for as to WHY there is no Content Update on endpoints that reflect they are Status = Connected (sometimes for DAYS / Weeks at a time) yet they are not a current Content Update.
Also, why is there a row in the Agent Audit Logs, that is labeled as "REASON" yet it seems to not be populated?
Really do need to have some solution that would allow (even if manually done by dropping some file on an endpoint) and then run a command / script to execute it. (fyi @enewman @PeteJacobCF )

 

I would also note that we have some endpoints that don't show "FAILED" Content Updates.  They seem to not even be TRYING to update themselves.  What is going on here?

1 REPLY 1

L3 Networker

hello @KRisselada yeah I am running just XDR prevent not pro and it can be a chore for sure.

I basically have to monitor for the email content release and then check my console and sort by content version.

I have talked to support a few times and my SE. The only real fixes are remove the agent and re-install specifying that content release during install (this is not always ideal). or download a support file from the console and sort thru it... the reasons why can be quite a few but some are low diskspace. I wished that you could force a content update and get a better answer without having to spend a ton of time. Basically support tells you to "just wait" it will come when it comes, or check hard drive space.

 

keeping up to date with content releases is really very important and overlooked imo 

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