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Pro Per TB License Not Used for 14+ days

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Pro Per TB License Not Used for 14+ days

KRisselada
L2 Linker

‎03-16-2021 07:32 AM - last edited on ‎04-14-2021 02:40 PM by

Hello LIVEcommunity received the following email from Cortex Customer Success <noreply@paloaltonetworks.com>, but I am a contact on several different customers/tenants of Cortex.  How does one know which customer this is for?  
May I suggest that a Tenant ID or some ID be included on these, somewhere in the message?


1 person had this problem.
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gjenkins
L4 Transporter

‎03-16-2021 07:42 AM

Hi @KRisselada,

 

Thank you for submitting your feedback. I'll forward this internally and request that they provide you with more specific information regarding the affected tenant.

Visit our Cortex XDR Customer Corner on Live Community to access resources for your product journey, engage in discussions with community members and subject matter experts, and register for upcoming events!

*Cortex XDR Customer Corner: https://live.paloaltonetworks.com/t5/cortex-xdr-customer-corner/ct-p/Cortex_XDR_Customer_Corner

Join our Cortex XDR Office Hours to receive live guidance and training from our Customer Success Architects.

*Cortex XDR Office Hours [NAM]: https://paloaltonetworks.zoom.us/webinar/register/3316669859020/WN_yMpAB-aBTt6xk2h-gsra4w
*Cortex XDR Office Hours [EMEA/APAC]: https://paloaltonetworks.zoom.us/webinar/register/4116709604301/WN_CZuFE5CHQbG9LUEqugsIOw
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