status service/agent in Linux servers (Redhat)

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status service/agent in Linux servers (Redhat)

L1 Bithead

Hi everyone,

 

I have a doubt

how can I check the status of the cortex xdr service / agent in linux?

 

Thanks in advance.

 

greetings.

1 accepted solution

Accepted Solutions

L4 Transporter

Hi @Marcelo_Campos

 

To check the status of the agent processes, please use the following command:

 

    sudo /opt/traps/bin/cytool runtime query

 

This should yield results similar to the following image indicating that the agent is running properly.

 

vmware_LD7UaSm7b2.png

 

You can find more information here regarding the use of the Cortex XDR agent.

Visit our Cortex XDR Customer Corner on Live Community to access resources for your product journey, engage in discussions with community members and subject matter experts, and register for upcoming events!

*Cortex XDR Customer Corner: https://live.paloaltonetworks.com/t5/cortex-xdr-customer-corner/ct-p/Cortex_XDR_Customer_Corner

Join our Cortex XDR Office Hours to receive live guidance and training from our Customer Success Architects.

*Cortex XDR Office Hours [NAM]: https://paloaltonetworks.zoom.us/webinar/register/3316669859020/WN_yMpAB-aBTt6xk2h-gsra4w
*Cortex XDR Office Hours [EMEA/APAC]: https://paloaltonetworks.zoom.us/webinar/register/4116709604301/WN_CZuFE5CHQbG9LUEqugsIOw

View solution in original post

7 REPLIES 7

L3 Networker

Hi @Marcelo_Campos,

 

You check the status of the XDR agent in Linux locally, you need to use the cytool utility that's already in the system after installing the XDR agent.

 

To check the status of the XDR service you can go to this site

L4 Transporter

Hi @Marcelo_Campos

 

To check the status of the agent processes, please use the following command:

 

    sudo /opt/traps/bin/cytool runtime query

 

This should yield results similar to the following image indicating that the agent is running properly.

 

vmware_LD7UaSm7b2.png

 

You can find more information here regarding the use of the Cortex XDR agent.

Visit our Cortex XDR Customer Corner on Live Community to access resources for your product journey, engage in discussions with community members and subject matter experts, and register for upcoming events!

*Cortex XDR Customer Corner: https://live.paloaltonetworks.com/t5/cortex-xdr-customer-corner/ct-p/Cortex_XDR_Customer_Corner

Join our Cortex XDR Office Hours to receive live guidance and training from our Customer Success Architects.

*Cortex XDR Office Hours [NAM]: https://paloaltonetworks.zoom.us/webinar/register/3316669859020/WN_yMpAB-aBTt6xk2h-gsra4w
*Cortex XDR Office Hours [EMEA/APAC]: https://paloaltonetworks.zoom.us/webinar/register/4116709604301/WN_CZuFE5CHQbG9LUEqugsIOw

Balaraju_0-1663229780590.png

Hello ,

 

I get above screen , its different from yours , so looks the install has not succeeded . I have tried everything but need a way to find how to fix this agent on Linux . Thanks in advance .

Hi Balaraju,

 

I see that the services analyzerd and lted are stopped after checking for the runtime status. Have you tried running the following start command? This should start all of the services listed.

 

>sudo /opt/traps/bin/cytool runtime start all

 

From my personal testing, stopping then starting the runtime services yielded the same results as you. 1-2 minutes after running the start command, my runtime query showed all services as running.

Thanks for reply . Below command worked for me .

./cytool reconnect force  DistributionID

Hi @Balaraju 
How to get Distribution ID ??
I am facing same issue where analyzerd,lted are not running , pls help me here.

 

Go to Endpoints blade in the left navigation , then go to 'agent installations ' , the first column is Distribution ID , locate the one against your package .

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