11-21-2023 01:01 AM
Hi
I have issue installing Cortex XDR 8.2.0.45438 on both 2019 and 2022 Server.
with error logs below:
ExecServiceStartCA: Service: cyserver
ExecServiceStartCA: Error 0x800705b4: Service failed transition to 4 state (current state 1)
ExecServiceStartCA: Error 0x800705b4: Failed, retrying (attempt no. 1)...
ExecServiceStartCA: Error 0x800705b4: Service failed transition to 4 state (current state 1)
ExecServiceStartCA: Error 0x800705b4: Failed, retrying (attempt no. 2)...
ExecServiceStartCA: Error 0x800705b4: Service failed transition to 4 state (current state 1)
ExecServiceStartCA: Error 0x800705b4: Failed, retrying (attempt no. 3)...
ExecServiceStartCA: Error 0x80070420: StartServiceW failed
ExecServiceStartCA: Error 0x800705b4: Service failed transition to 4 state (current state 1)
ExecServiceStartCA: Error 0x800705b4: Failed, retrying (attempt no. 4)...
ExecServiceStartCA: Error 0x800705b4: Service failed transition to 4 state (current state 1)
ExecServiceStartCA: Error 0x800705b4: Failed, retrying (attempt no. 5)...
ExecServiceStartCA: Error 0x800705b4: Service failed transition to 4 state (current state 1)
ExecServiceStartCA: Error 0x800705b4: Failed, retrying (attempt no. 6)...
ExecServiceStartCA: Error 0x800705b4: Service failed transition to 4 state (current state 1)
ExecServiceStartCA: Error 0x800705b4: Failed, retrying (attempt no. 7)...
ExecServiceStartCA: Error 0x800705b4: Service failed transition to 4 state (current state 1)
ExecServiceStartCA: Error 0x800705b4: Failed to start service cyserver
ExecServiceStartCA: Error 0x800705b4: ServiceStartInternal failed
CustomAction ExecServiceStartCA returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 14:50:20: InstallFinalize. Return value 3.
Kindly please advise how to install the XDR agent properly.
Thank you
11-21-2023 02:06 AM
Hello @Fariq_Zaidi ,
Thank you for writing to Live Community.
The error 1603 is the generic error. Try cleaning registries related to Cortex XDR and after reboot try reinstalling the session. Due to limited access, I will suggest you to open a TAC Support case to investigate further.
Hope this helps.
Please mark the response as "Accept as Solution" if it answers your query.
Regards,
Ashutosh
11-21-2023 02:06 AM
Hello @Fariq_Zaidi ,
Thank you for writing to Live Community.
The error 1603 is the generic error. Try cleaning registries related to Cortex XDR and after reboot try reinstalling the session. Due to limited access, I will suggest you to open a TAC Support case to investigate further.
Hope this helps.
Please mark the response as "Accept as Solution" if it answers your query.
Regards,
Ashutosh
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