Auto Incidnet closure

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Auto Incidnet closure

L0 Member

Dear Community,


I'm looking for a way to daily automatically close all incidents with specific criteria.


I'm trying to archive that using jobs , I'm trying to create a playbook the query incidents (with specific criteria) and whatever the query outcome I need to close those incidents.


any suggestions on achieving that , I'm open for all suggestion.







L4 Transporter

Hi @Mohamad_1221 ,


You can run a job with 2 tasks. The first one will be SearchIncidentsV2 or SearchIncidentsSummary where you can define a query for the incidents to be closed. The output of those tasks might be huge, you can use ExtendContext and ignore the output option.ExtendContext would be something like{"name":, "id":}. As a second task you can use closeInvestigation automation and define id field as a ${} and other fields like close reason.


I hope this solves your problem. 


Best Regards,

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