Changing the owner of an Incident X from another Incident Y

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Changing the owner of an Incident X from another Incident Y

L0 Member

Hi everyone, I'm struggling to make my use case work.

I need to use a playbook X, to change the owner of a specific incident using IncidentID.

Do you ever had this need?

I think I can do it using RestAPI, but i'm failing.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

L3 Networker

Hi,

 

Thanks for posting into our Live Community Discussion board. You won't need a RESTAPI for changing the owner of an incident but make sure to execute the below command:

 

!setIncident owner="<owner_goes_in_here" id="<incident_id"

 

Please let me know if that works for you.

 

Thanks,

Silviu

Silviu-Mihail Dascalu

View solution in original post

2 REPLIES 2

L3 Networker

Hi,

 

Thanks for posting into our Live Community Discussion board. You won't need a RESTAPI for changing the owner of an incident but make sure to execute the below command:

 

!setIncident owner="<owner_goes_in_here" id="<incident_id"

 

Please let me know if that works for you.

 

Thanks,

Silviu

Silviu-Mihail Dascalu

L0 Member

Silviu thanks, for some reason i totally forgot this command.

Thanks

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