Cortex XDR integration with XSOAR - Module facing error Script failed to run: Error

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Cortex XDR integration with XSOAR - Module facing error Script failed to run: Error

L2 Linker

Hi Everyone,

 

we are integrating the XDR with XSOAR we are facing script error.

 

Kindly find below attached error message of advanced test full report  and screenshot of kindly guide us.

 

Executed: test-module
Instance Cortex XDR - IR_instance_1b262b3c8-5968-43c8-8c7b-c94d9a62a249
Arguments {}
Start time 2024-06-13T11:27:29.47131302Z


Exception message is [Traceback (most recent call last):
File "/tmp/pyrunner/_script_docker_python_loop.py", line 735, in <module>
exec(code, sub_globals, sub_globals)
File "<string>", line 352, in <module>
File "/usr/local/lib/python3.10/base64.py", line 11, in <module>
import binascii
ImportError: Error loading shared library libz.so.1: Exec format error (needed by /usr/local/lib/python3.10/lib-dynload/binascii.cpython-310-x86_64-linux-gnu.so)
]

End time 2024-06-13T11:27:29.710080701Z

chiranjeevi
1 accepted solution

Accepted Solutions

Hi Ysato San,

 

The issue was solved it was in instance once i downgrade the instance version it was working but anyhow it was fixed in below version of cortex xdr - IR

 

chiranjeevi

View solution in original post

4 REPLIES 4

L3 Networker

Has XDR integration ever worked for you?
I would verify that you have the most updated XDR integration content pack from the marketplace.

Looking at the screenshot that you shared, API key ID and API key values looked a bit odd.

If this integration has not worked for you, I would verify that you entered the values correctly.

Hi Ysato,

I have reinstalled the XDR module updated one from marketplace and regenerated the API keys and ID tried even same Error "Script Failed to run"

attached screenshot for reference.

chiranjeevi

L3 Networker

Thank you for confirming.

The error message suggests that the issue is related to libz.so.1 which is a part of zlib library.

Could you reinstall zlib and make sure it is linked to libz.so.1 for the correct architecture?

 

To Reinstall

sudo apt-get update
sudo apt-get install --reinstall zlib1g

 Ensure Proper Linking

ldd /usr/local/lib/python3.10/lib-dynload/binascii.cpython-310-x86_64-linux-gnu.so

Check for Architecture Compatibility

file /lib/x86_64-linux-gnu/libz.so.1  

Hi Ysato San,

 

The issue was solved it was in instance once i downgrade the instance version it was working but anyhow it was fixed in below version of cortex xdr - IR

 

chiranjeevi
  • 1 accepted solution
  • 1138 Views
  • 4 replies
  • 0 Likes
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