This announcement applies to all customers currently running a version of Cortex XSOAR 5.5 older than (B78409) and that use the API, Splunk App, or SumoLogic to push incidents to XSOAR.
We identified an issue in these releases that when pushing incidents from the API, Splunk App, or SumoLogic during a server restart, the incidents might be corrupted. Specifically, incidents will have low incident IDs, starting from #1 .
To avoid these issues, you should upgrade to Cortex XSOAR (B78490) or later.
For any questions, please reach out to the Cortex XSOAR support team.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!