Performance Issues & UI Lagging after Upgrade to Cortex XDR v5.2

[Juliortega]

Hello Community,

We recently upgraded our tenant to Cortex XDR Cloud Management Console Version 5.2, and since the update, we are experiencing severe performance issues when trying to view data.

The Symptoms:

• Failed Data Rendering: The main menus and sidebar tabs click open normally, but clicking on any dashboard leads to indefinite loading. The actual information, widgets, and charts either take an exceptionally long time to display or completely fail to populate.
• Blank Dashboard Pages: The UI layout loads, but the workspace remains blank or displays perpetual loading spinners, requiring constant browser refreshes to get data to show up.
• Intermittent Content Freezes: Even when a page partially loads, switching filters or changing timeframes causes the data population to freeze entirely.

What We Have Tried So Far:

1. Testing across multiple browser engines (Google Chrome, Microsoft Edge, and Mozilla Firefox) with identical lagging results.
2. Clearing browser cookies, local state, and cache data entirely.
3. Testing from different network environments to rule out local proxy or firewall SSL inspection bottlenecks.

Is anyone else running on version 5.2 experiencing this specific issue where dashboard data and widgets fail to render? If you have opened a TAC ticket for this, did it turn out to be a backend indexing bug or a known issue with this release? Any insights would be highly appreciated.

Thank you.

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[sathishkumar.c]

Hi,

We are also using the same Cortex XDR version; however, we have not encountered this issue in our environment.

As a troubleshooting step, could you please try resetting the browser settings and verify whether the issue persists? Additionally, testing in an Incognito/InPrivate window and clearing any remaining browser cache may help rule out browser-related factors.

If the issue continues after the browser reset, it would be advisable to collect browser developer console logs (F12) and raise a TAC support case for further investigation, as this could be related to a tenant-specific backend issue rather than the product version itself.

Please let us know the outcome after performing the browser reset.

Thanks.

[Juliortega]

Hello,

Thank you for your reply.  We have attempted several troubleshooting steps to resolve the issue, but unfortunately, the problem persists.

Here is a summary of the actions we have already taken:

• Browser Reset: Cleared cache and reset settings.
• Alternative Browsers: Tested across multiple different web browsers.
• Privacy Modes: Attempted replication in both Private and Incognito windows.
• Network Isolation: Tested using different endpoints both inside and outside of our network firewall.

I have already opened a support ticket regarding this issue and attached the F12 developer logs for the support team to review. 

[john.handley2]

Just upgraded to XDR 5.2 and we too are experiencing the slow response in the UI.  We were hoping for major improvements with this upgrade and are quite disappointed.

[Juliortega]

Hello,

I opened a ticket with support.

They identified and resolved the backend issue, then restarted the console.

Everything is now working correctly on our end.

Julio

[JNoble9]

Exact same issues here after the 5.2 upgrade.  Very slow, sluggish.  The UI is hard to see and overall usability is worse.  I opened a support ticket but no change yet.