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05-19-2023 06:11 AM
Hi,
While trying to run the PANORAM integration we are facing this issue:
Script failed to run: Error: Error [[Traceback (most recent call last): File "<string>", line 12, in <module> ModuleNotFoundError: No module named 'panos' ]] - Stderr [] (2601) Stderr: Traceback (most recent call last): File "/var/lib/demisto/temp/script483111222/demistoscript.py", line 756, in <module> send_script_completed() File "/var/lib/demisto/temp/script483111222/demistoscript.py", line 657, in send_script_completed sys.stdout.flush() BrokenPipeError: [Errno 32] Broken pipe Exception ignored in: <_io.TextIOWrapper name='<stdout>' mode='w' encoding='utf-8'> BrokenPipeError: [Errno 32] Broken pipe (2604) (2603)
I've tried pulling the image again, updating it and returning to a previous version of the integration in the market place but nothing seems to work.
Has anyone faced something similar on xsoar?
BR!
05-25-2023 05:40 AM
Hi Chrking,
First of all, thanks a lot for the info provided. Sadly it didn't work but it definitely led me into the right direction.
I found the solution in the Docker Troubleshooting Guide by PA.
For the record, the solution can be found on:
Finally the issue was solved changing the d1.conf file, and adding this line:
"python.engine.docker": true
Once again, thanks a lot for your help!
BR,
Fer
05-21-2023 10:30 PM
Assuming this is XSOAR 6.x and you haven't already, I'd suggest giving /reset_containers a try.
05-22-2023 12:58 AM
Morning!
Tried it too and didn't work.
This is what the debug test returned:
BR!
05-23-2023 10:41 PM
Hmmm, I think we'll need to look more into the image where this is trying to run. I'm assuming this is a version of the panorama integration downloaded from the marketplace and not a customized version?
I think it would be worth trying to remove the existing docker images for this integration and re-fetching them.
First, stop XSOAR. Then run:
docker images | grep pan-os
That should give you a list of one (or more) images that this integration uses. You can remove them with:
docker rmi <image id>
where the image id is in the output of the docker images command.
Once done re-start XSOAR, and the required image should be re-fetched. If you're still seeing issues, you might need to check out your repository config (to see where you're fetching images from) or your outbound proxy (used to fetch images).
05-25-2023 05:40 AM
Hi Chrking,
First of all, thanks a lot for the info provided. Sadly it didn't work but it definitely led me into the right direction.
I found the solution in the Docker Troubleshooting Guide by PA.
For the record, the solution can be found on:
Finally the issue was solved changing the d1.conf file, and adding this line:
"python.engine.docker": true
Once again, thanks a lot for your help!
BR,
Fer
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