Preprocessing rule "Link and Close" category Rule configured

Showing results for 
Show  only  | Search instead for 
Did you mean: 

Preprocessing rule "Link and Close" category Rule configured

L2 Linker

Hi Team,

Preprocessing rule "Link and Close" category Rule configured : Link to oldest incident Created within the last 5 Minutes Issues on the preprocessing rule : 1. 2 incidents are created at the same time, both are closed . None of them has open incident and other one as linked incident 2. For the one's that are linked, they are not accessible. 3. In the same time interval it creates 4 different incidents , and the active one will have only 2 as linked incidents and rest of the 2 are not been taken into account. The time different is in seconds between the incidents.


L2 Linker

Hello @assubramania


Can you please share a screenshot here of how the preprocessing rule is configured?
Also, how are you pulling these incidents? What integration is ingesting them?
Thank you. 

  • 1 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!