03-07-2025 02:38 PM
Creating tickets with summary that contains special characters into Archer (Dev & Prod) through XSOAR playbook & API calls is replacing special characters either by Unicode (\u003) or completely being wiped out of text field.
A bug was identified by us and later Archer Tech resolved and released a later version which at their end resolved but still the same issue while creating tickets.
Has anyone faced similar issues?
Sample data:
VICTORIA \r\nSenior \r\n\r\ M\r\n70, NWI ss I Washington, DC 20431\r\nT. +(1) 202.. I M. +(1) 202. I\r\n\r\n
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