X out of X accounts returned an error during a multi-account request

[jboyd98]

Seeing the following every multiple times a minute in my server.log

Note i replaced the host with <host>

 error Some requests to accounts failed for incidents export [error '2 of 18 requests to accounts failed! failing accounts are [acc_Dem01,acc_DemistoTest][HTTPResponse accountURI:https://<host>:443/acc_Dem01/incident/batch/exportToCsv statusCode:404 error:failed];'] (source: /builds/GOPATH/src/code.pan.run/xsoar/server/web/incidenthandlers.go:2315)

.# is one of my application host.

acc_Dem01 does not show as an account on my xsoar web interface, BUT it does show as a tenant under the backend linux server in: /var/lib/demisto/tenants

I assume i need to manually move it out into a different directory?

The 2nd tenant in the above error is not on the backend:  acc_DemistoTest

Where would main have this cached and how would I properly clean up?

Any advice is appreciated,

Thanks,

Josh

[amore · Accepted solution]

Hi Josh, this could be happening for a number of underlying reasons. I recommend that you open a support case with logs for this.