X out of X accounts returned an error during a multi-account request

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

X out of X accounts returned an error during a multi-account request

L2 Linker

Seeing the following every multiple times a minute in my server.log

 

Note i replaced the host with <host>

 error Some requests to accounts failed for incidents export [error '2 of 18 requests to accounts failed! failing accounts are [acc_Dem01,acc_DemistoTest][HTTPResponse accountURI:https://<host>:443/acc_Dem01/incident/batch/exportToCsv statusCode:404 error:failed];'] (source: /builds/GOPATH/src/code.pan.run/xsoar/server/web/incidenthandlers.go:2315)

.# is one of my application host.

acc_Dem01 does not show as an account on my xsoar web interface, BUT it does show as a tenant under the backend linux server in: /var/lib/demisto/tenants

I assume i need to manually move it out into a different directory?

The 2nd tenant in the above error is not on the backend:  acc_DemistoTest

Where would main have this cached and how would I properly clean up?

Any advice is appreciated,

Thanks,

Josh

1 accepted solution

Accepted Solutions

L3 Networker
Hi Josh, this could be happening for a number of underlying reasons. I recommend that you open a support case with logs for this.

View solution in original post

1 REPLY 1

L3 Networker
Hi Josh, this could be happening for a number of underlying reasons. I recommend that you open a support case with logs for this.
  • 1 accepted solution
  • 2334 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!