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04-30-2018 01:49 PM
Hello.
We're noticed that webex app uses SIP connection over port 5061. I don't see it's listed in App-ID database and I believe it should be there. Please correct me if I'm wrong.
How do I submit App-ID change request? Since it's related to webex in geneal, I believe it should be done at global level, rather then custom AppID.
Thanks,
Victor
Related docs:
https://collaborationhelp.cisco.com/article/en-us/WBX264
07-20-2018 08:04 AM
Hello Victor,
You can create your own application or you can contact the resarchcenter.
If you are seeing unknown traffic for a commercial application that does not yet have an App-ID, you can submit a request for a new App-ID here: http://researchcenter.paloaltonetworks.com/submit-an-application/
For more information visit this documentation: Create a Custom Application:
https://www.paloaltonetworks.com/documentation/71/pan-os/pan-os/app-id/create-a-custom-application
Kind regards.
Wassim
07-21-2018 07:46 AM
If you have actual traffic in a live network your best bet is probably to open a support ticket and generate some actual traffic that can be captured and passed on to the development team.
There is no public submission on existing app-id but if you don't want to go the TAC route you could probably submit the information via the request new app-id process outlined here.
https://live.paloaltonetworks.com/t5/Management-Articles/How-to-Request-a-new-App-ID/ta-p/60834
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