Adding pan device to Expedition devises will not pull configuration

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Adding pan device to Expedition devises will not pull configuration

L0 Member

Expedition will not pull contents from PAN.  I add my pan with no issues, but when I pull contents nothing pulls.  I can see configured account login to creating the API from PAN system logs but nothing else after that not even the attempts when I initiate the content pull. 

 

Pan info:

VM Mode Microsoft Azure running software version 11.1.2-h1

 

Thanks,

Jerry

3 REPLIES 3

L4 Transporter

Hi @JerryC767 

Thanks for reaching out.

When doing the pull Expedition generates a debug.txt log on /home/userSpace/devices

Could you check that file?

Also, the task manager needs to be up and running, could you check the status?

Thanks in advance,

David 

 

David,  thank you for the help.  Yes I have green check in top right corner showing task is running.  I attached image of dugub.txt message pertaining to this connection.

 

JerryC767_1-1712682114655.png

 

Hi @JerryC767 

Based on your screenshot, it looks like the credentials are invalid.

Could you try to generate a new key for the used user and try it again? 

Please use the email fwmigrate@paloaltonetworks.com to continue with the troubleshooting.

Thanks,

David 

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